Frequently Asked Questions

Please log in by using your business account. Use the ‘add to cart’ button to add products to your shopping cart. Once you’re done shopping, click on the shopping cart in the upper right corner to get an overview of your order. Please check the products in your cart and your personal details carefully and update them if needed. Finally, select your preferred payment mode and finalize your order. You will receive an order confirmation by e-mail.
Our stock varies greatly by product. Unfortunately, it is not possible to replenish each stocked-out item. Please hit the Back in Stock notice button so we can contact you when a product is back in stock.

Through pre-orders it is possible to reserve certain products. These are products that have already been re-ordered by us and are on their way to our warehouse. Pre-orders must always be paid in advance.

€ 50,00 excl. VAT is the minimum purchase amount for every order. This also includes pre-orders

We indeed work with volume discounts which are valid both in our online store as well as our showrooms. Discounts are as follows: 
    • 10%  off orders over €200.00
    • 15%  off orders over €400.00
    • 20% off orders over €800.00
    • 21% off orders over €1500.00
    • 22% off orders over €3000.00
    • 23% off orders over €5000.00
    • 24% off orders over €10,000,00
    • 25% off orders over €20,000.00
    • Please contact us on orders over €30,000.00
These discounts will automatically be applied to your cart.  Please note that up to one discount can be used per order. The highest discount applies. Discounts DO NOT apply to  clothing, discounted products and brands. 
You will receive an order confirmation immediately after placing your order. If you didn’t receive an email please check your spam folder. Still no e-mail? Unfortunately it looks like something went wrong when you filled out your details. Check and change your details through your account. 
If you did not receive an order confirmation despite all details being correct then please contact our customer service through We will contact you as soon as possible.

If you’d like to cancel your order, please contact us by phone as soon as possible after placing the order. We are working hard to ship out all orders within a day after confirmation so it could happen that your order has already been dispatched. In that case, please fill out the returns form and return your order to us. Any additions to your order need to be placed on a separate order. Please note that return order need to comply with our regulations which you can find here. 

Yes! All our customers are free to use our visual materials. This includes product images as well as images of products shot on models as well as any pictures posted on our Instagram account. If you use our images on social media channels, we’d love to be tagged!
Images of items you have purchased through our website are listed per order and can be downloaded from your account. This means you can quickly download a .ZIP file containing all images of items included in your order.
It’s also possible to download these images individually from our website by right-clicking on the images and saving them on your computer.

We use a variety of materials to make our jewelry. Personally, we love gold-plated (metal with a thin layer of gold) and stainless-steel jewelry. The thin layer of gold applied to the top of the metal is 2.5 microns thick and consists of 14K yellow gold, white gold, or rose gold. This layer is also applied over stainless steel jewelry, and the color of this jewelry is determined by the color of the gold plating. The stainless steel jewelry is made of 304 or 316L steel. All our jewelry is nickel free.

Although the quality of our jewelry is durable, we advise our customers not to wear our jewelry while showering or sleeping, or during sports or similar activities. The best way to care for your jewelry is to avoid contact with water, hairspray, and body lotion. In some cases, the pH level of your skin can have a negative effect on the jewelry and may cause discoloration.

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